1. What Information We Collect

We collect the following types of data:

a. Personal Information

  • Full name, email address, phone number, business name, and mailing address
  • Identification documents (if required by law or contract)
  • b. Business and Operational Data

  • Shipping details, pick-up/delivery addresses
  • Cargo descriptions and delivery instructions
  • Invoice and payment history
  • c. Technical and Usage Information

  • IP address, browser type, operating system
  • Pages visited, time spent, click behavior
  • d. Cookies and Tracking Tools

    Our website uses cookies to improve user experience and collect site performance metrics. You may opt out via your browser settings.

    2. How We Use Your Information

    We use your data for the following purposes:

  • To deliver and manage logistics and dispatch services
  • To provide customer support and service updates
  • To process payments and issue invoices
  • To improve website functionality and user experience
  • To meet legal and regulatory obligations
  • 3. Data Sharing and Disclosure

    We do not sell your personal information.

    We may share data with:

  • Trusted third-party carriers or agents for delivery purposes
  • Payment processors for billing
  • Legal authorities when required by law
  • IT and customer service providers under confidentiality agreements
  • 4. Data Retention

    We retain user data only as long as necessary for service delivery, legal compliance, or business operations. Upon request, we can delete or anonymize your personal data.

    5. Security of Your Data

    We use industry-standard security protocols such as:

  • SSL encryption
  • Firewalls and intrusion detection
  • Access controls for employees
  • While we strive for maximum security, no system is 100% immune from breaches. We will notify users promptly if a breach occurs.

    6. Your Privacy Rights

    You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data (subject to business/legal retention)
  • Withdraw consent to non-essential communication
  • To exercise these rights, contact us at info@americandispatchsolution.us

    7. Changes to This Policy

    We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised "Effective Date."

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